Terms & Conditions

  1. Introduction, scope and modification
  1. These general conditions of sale, hereinafter referred to as the “General Conditions”, exclusively govern all orders placed by a user, hereinafter referred to as a “User” or “You”, on the merchant website cattlandacollection.com, below designated “Site”, belonging to the company CATT LANDA as well as the use by a User of this same Website (cattlandacollection.com).
  2. These general conditions are the only ones applicable and replace all other conditions, except prior express and written exemption mentioning a validity date and addressed to a single user and explicitly mentioned on the said exemption.
  3. CATT LANDA reserves the right to modify all or part of these general conditions at any time. These modifications are enforceable as soon as they are posted online and cannot be applied to contracts concluded previously.
  4. Each order placed on the Site is governed by the General Conditions in force on the date of the order, the user must read these General Conditions before confirming each order.
  5. By validating your order, you unreservedly accept these general conditions after having read them.
  6. By accessing the Site, you agree to comply with these General Conditions as well as the conditions of use appearing therein.
  1. Order Method
  1. To place your order, we provide you with our website cattlandacollection.com.
  2. Except in particular incidents that may interrupt the service (server or other equipment failure, Internet network cut-off for any other cause), the Site is accessible 24 hours a day, 24 days a week.
  3. CATT LANDA reserves the right to interrupt the availability of the Site from time to time and at any time for maintenance operations or any other reason that we deem necessary.
  1. Prices, late penalties
  1. The prices displayed on the Site are in euros, VAT included or excluding tax when indicated (price followed by the mention "excl. Tax").
  2. Delivery costs are not included, they are indicated to the User at the end of the order and added to the price of the selected product (s).
  3. CATT LANDA reserves the right to modify its prices at any time but undertakes to apply the prices indicated on the Site at the time of your order.
  4. In accordance with article L. 441-6 amended by law n ° 2012-1270 of 20/11/12-Art.20, the penalties payable for any payment made after the due date will be equal to three times the legal interest rate plus a fixed penalty of 40 € for collection costs.
  5. Payments are made to order, unless otherwise stated on the invoice. Orders not paid for when ordering will not be processed unless the invoice indicates a payment deadline.
  1. Product availability, production and shipping times.
  1. The products making up the Site's offer are valid as long as they are displayed on the said Site.
  2. Orders are honored within the limits of available stocks. Upon receipt of your order, the availability of the products ordered is checked. In the event of unavailability of all or part of the product (s) ordered, we undertake to reimburse you by re-crediting your credit card (only if the payment was made by credit card online), by check or by transfer. within 30 days of placing your order. The User has the option of canceling an entire order if one of the products making up the said order becomes unavailable. In the latter case, the cancellation cannot concern any product whose production has started with the written consent, including by email, of the User.
  3. The estimated production time on the Site is indicated in working days, it corresponds to the time generally observed at the time of the order and takes into account the content of the order and the order date. These indicative production times are not contractual and do not constitute a commitment. They may vary depending on the volume of orders, the availability of products from our suppliers or for any other cause that may slow down the production flow, within the limit of 15 days. All deadlines are expressed in working days. The User has the possibility of contacting us directly to have a more precise production time for his order. The delivery time is in addition to the manufacturing time, it is indicated on the site at the time of the order according to the carrier selected by the User.
  4. If the production time estimated at the time of the order is exceeded by more than 96 hours, CATT LANDA undertakes to notify you by email and to give you an estimate of the shipping date. For a delay exceeding 15 working days, the conditions which apply are the same as for an unavailable product, the User can then cancel all or part of his order according to the conditions described above.
  5. Any cancellation of an order following the unavailability of a product or a production delay exceeding the period of 15 working days must be formulated in writing by the User via the contact form of the Site. Only requests mentioning the order number and full contact details of the user will be considered valid.
  6. In the event of unavailability of a product or a production time of more than 15 working days, CATT LANDA may be required to offer the User the replacement of the missing product with a product of at least equivalent quality.
  7. Production times are expressed in working days. The order date taken into account is the date of receipt of full payment for payments received on a working day. For payments received on another day, the order date corresponds to the first working day following the date of receipt of payment.
  8. As part of promotional operations on behalf of CATT LANDA or its partners, samples or promotional offers may be attached to your packages.
  9. CATT LANDA cannot be held responsible for delays attributable to the various carriers and the consequences that would follow for the User.
  1. Products
  1. CATT LANDA cannot be held responsible for the non-performance of the contract concluded in the event of force majeure, or in the event of a total or partial strike by the postal services, carriers, and disasters caused by floods or fires, etc. Regarding products purchased to meet professional needs, CATT LANDA will not incur any liability for any indirect damage as a result of these, operating loss, loss of profit, damage or costs, which may occur.
  2. The choice and the purchase of a product or a service are placed under the sole responsibility of the customer. The total or partial inability to use the products in particular due to incompatibility of the equipment cannot give rise to any compensation, reimbursement or questioning of the responsibility of CATT LANDA, except in the case of a proven hidden defect, non-compliance, defect or exercise of the right of withdrawal when this may apply.
  1. Delivery method
  1. France : Colissimo, delivery time 2 working days after dispatch. *
    Free standard UPS delivery from 49 euros of purchase.

    Europe : Colissimo, delivery time 3-8 working days after dispatch. *
    Free delivery from 99 euros of purchase.

    Latin America and the CaribbeanColissimo, delivery time 11-18 working days after dispatch.*
    Free delivery from 99 euros of purchase.

    French PolynesiaColissimo, delivery time 11-18 working days after dispatch.*
    Free delivery from 99 euros of purchase.

    North Africa and Middle EastColissimo, delivery time 5-10 working days after dispatch.*
    Free delivery from 99 euros of purchase.

    North AmericaColissimo, delivery time 5-10 working days after dispatch.*
    Free delivery from 99 euros of purchase.

    Asia PacificColissimo, delivery time 5-10 working days after dispatch.*
    Free delivery from 99 euros of purchase.

    Sub-Saharan Africa : Colissimo, delivery time 5-10 working days after dispatch.*
    Free delivery from 99 euros of purchase.

    * Please note that shipping times are estimated by La Poste Colissimo and are not guaranteed. These delivery times are subject to change and delays in your region. Public holidays and inclement weather conditions can also cause delays.

  2. The products are delivered to the delivery address you gave us during the ordering process. For reasons of parcel tracking, it is impossible for us to deliver orders to the bases or other premises of the Armed Forces.
  3. The costs of participation in the preparation and shipping are invoiced according to the type of product and their destination.
  4. The delivery time of the carrier is added to the shipping time (see above “04. Product availability, production and shipping times”).
  5. You must check the conformity of the goods delivered at the time of delivery and before signing the carrier's delivery note when a signature is required.
  6. You must indicate on the delivery note and in the form of handwritten reserves accompanied by your signature any anomaly concerning the delivery (damaged product). This verification is considered to be carried out when the buyer, or a person authorized by him, has signed the delivery note when the delivery is made against signature.
  7. You must also report any anomalies by registered mail and confirm your reservations to the carrier no later than 3 working days following receipt of the item (s) and send a copy of this letter to: CATT LANDA (contact details available on the site on page of the “legal notices” or at the end of these general conditions of sale).
  8. If the products need to be returned to us, they must be the subject of a return request to our customer service within 14 days of delivery. Any complaint made after this deadline cannot be accepted. Product returns can only be accepted for products in their original condition (packaging, accessories, instructions). Returns are the responsibility of the User.
  9. If at the time of delivery, the original packaging is damaged, torn, open, then you must check the condition of the items. If they are damaged, you must refuse the package and note a reserve on the delivery note (package refused because open or damaged).
  10. In case of'delivery anomaly (missing or incorrect product for example) vYou have 24 hours after receipt to notify us in writing. No complaint will be taken into account after this period. 
  1. Right of withdrawal
  1. For all products offered on the Site subject to a clear customization chosen by the User (all printed, personalized, cut-out products, etc. as well as frames and sashes which are not stored and are manufactured on demand , the digital tables with theoption letters and symbols in different colors, digital customizable portraits and painted in oil and acrylic), no refund will be made: according to theOrdinance n ° 2001-741 of 23 August 2001 art. 5, art. 12 Official Journal of August 25, 2001 andOrdinance nº 2005-648 of June 6, 2005 art. 1, Official Journal of June 7, 2005 in force on December 1, 2005 of the Commercial Code: The right of withdrawal cannot be exercised, unless the parties have agreed otherwise, for contracts: “for the supply of goods made to the consumer's specifications or clearly personalized or which, due to their nature, cannot be returned or are liable to deteriorate or expire quickly. ”
  2. For other products that have not been clearly personalized or are not samples, in accordance with Article L. 121-20 of the Consumer Code, the withdrawal period granted to the User is fourteen clear days from the date of receipt of the products. During this period, the User may return at his own expense, without other penalties, where the products do not suit him. Cancellation requests must be made in writing and sent by email only to (address at the end of the page) specifying the order number and the references of the products to be canceled and attaching a bank identity statement so that the company CATT LANDA can proceed with the reimbursement by bank transfer (the reimbursement may be made by directly re-crediting a credit card in the event of online payment, the provision of a bank identity statement will then not be necessary). Only requests sent from the email address registered in the User's account will be taken into account. Any incomplete or non-compliant request will not be taken into account. After verification of the returned products, the User will be reimbursed within the legal period: either for the full amount paid in the event of a complete cancellation of the order, i.e. the price of the products and the delivery costs with the exception of the return costs which will remain at its charge, that is to say only the price of the canceled products in the case of a partial cancellation, the delivery and return costs remaining the responsibility of the User. The product (s) returned at the User's expense must be in their original condition, as delivered by the company CATT LANDA. In particular, the product must not have been used. Any incomplete, damaged, damaged product or whose original packaging has been damaged, will not be refunded or exchanged. In the case of frame rods, any item that has been assembled / disassembled that has left obvious marks of use and that does not allow the product to be put back on sale in its new condition will not be refunded or exchanged. Refunds will only be made upon receipt of the products returned by CATT LANDA.
  3. The return conditions mentioned above are the same for giclées (reproduction of paintings) and original paintings painted in oil and acrylic by the artist Cathy Lampla, alias Catt Landa. The canvases sent from our workshop are carefully rolled up with tissue paper and placed in a mailing tube, they must be returned by the buyer in the same way. Any damaged return will not be exchanged or refunded.
  1. Returns
  1. For any return of merchandise, including for the return of products under warranty, the User will call upon La Poste or any other carrier at his expense. Returns must be made to the CATT LANDA head office address located at the bottom of the page: no return delivered to a relay point or to another address will be collected and taken into account. CATT LANDA reserves the right to refuse any return made against reimbursement or requiring the payment of customs fees or any other costs. In the event of receipt of such a return, the costs paid by CATT LANDA will be deducted from the reimbursement of the returned order. It is up to the User to ensure proper follow-up of his return, only a shipment delivered against signature to the address of CATT LANDA's head office will be able to attest to the good receipt of the shipment by CATT LANDA.
  2. The User can obtain an estimate of the shipping costs by consulting the shipping costs corresponding to his order on his invoice. He can also simulate a basket on the Site to obtain an estimate for a shipment from mainland France. The shipping costs being very variable from one carrier to another, any contracts between the carriers and the User and also depending on the packaging of the products (weight and volume of the packaging), the cost of the return may be different from the estimate given on the Site.
  1. Personalization and copyright of files provided by the User
  1. The term "visuals" concerns all photographs, illustrations, patterns. CATT LANDA cannot be held responsible for any differences in colors, framing, or sharpness between the visuals (products and photographs, text) visible on the Site and the latter printed on media chosen by the User or on his screen. The User therefore waives any complaint or claim, whatsoever, against CATT LANDA. CATT LANDA declines any responsibility concerning the quality of the visuals which can be downloaded or sent by mail, by the User. The sending of such visuals is under the responsibility of the User who will have checked the quality himself before entrusting them to us for printing.
  2. In addition, in the case of sending visuals (printed photos, slides, etc.) by post (chronopost, colissimo, regular mail), the User will bear the cost of sending these visuals. CATT LANDA cannot be held responsible for any damage of any kind caused to these photos sent. The company gives itself the right to refuse any visual deemed to be pedophile, racist, anti-Semitic, etc., including visuals relating to cruelty to animals.  
  3. CATT LANDA makes reasonable efforts to ensure the updating, correctness and reliability of the content, but cannot guarantee that the content is up-to-date, nor its correctness, nor its reliability. The visuals of people or places published on this Site are the property of CATT LANDA or third parties, or are used with the permission of the latter. The use of these visuals by you, or any other person authorized by you, is prohibited. Any unauthorized use of these visuals may constitute a violation of copyright, trademark law, privacy and personal protection laws, and communications regulations.
  4. CATT LANDA can in no way be held responsible for the violation by a User of rights held by third parties and perpetrated during the use of the Site. The User undertakes in particular to hold sufficient rights to the visuals that he transmits to CATT LANDA for the personalization of the products ordered.

10. Colorimetry, format, quality and resolution of the files provided by the User

  1. CATT LANDA provides advice on its site on the file formats to be provided for printing as well as on ICC profiles and the quality of the visuals. It is up to the User to consult these recommendations, to apply them and to contact CATT LANDA if he needs additional information. By validating an order, the User acknowledges having checked the quality of his file and acquainted with the information made available to him on the site regarding the quality, resolution and colorimetry of the files. No complaint can be made concerning the quality of a print or its colorimetry.
  2. The visual quality of the image is not subject to any verification and it is up to the User to check his files before ordering a print.
  3. By providing a file without an ICC profile, the User authorizes CATT LANDA to use the ICC profile of his choice for opening the file: no complaint can be made.
  1. Site ownership
  1. The Site is the property of CATT LANDA. All content published and made available on this Site, hereinafter referred to as Content, is the property of CATT LANDA, these licensors or its third party image suppliers.
  2. Unless expressly authorized by these General Conditions or prior express and written exemption from CATT LANDA mentioning a validity date and addressed to a single user and explicitly mentioned on said exemption, no part of the Content published and made available on the Site may not be copied or transmitted by any means whatsoever.
  1. Use of the Site and responsibilities / information on the use of COOKIES
  1. This Site and its Content are intended for CATT LANDA customers. You are not authorized to use this Site or its Content other than in the course of carrying out your commercial activities with CATT LANDA. Any use not authorized herein of this Site, its Content or its functionalities may result in the immediate cancellation of any username, password or other authorization granted by CATT LANDA for the use of the Site. Any fraudulent use of the Site and / or its Content (texts, photos, source code, etc.) may be the subject of legal proceedings.
  2. THIS WEB SITE AND ITS CONTENT ARE PROVIDED "AS IS" AND CATT LANDA, ITS DIRECTORS, EMPLOYEES, CONTENT PROVIDERS, AGENTS AND AFFILIATES EXCLUDE, TO THE EXTENT OF APPLICABLE LAW, ALL WARRANTIES, EXPRESS OR IMPLIED, WITHOUT LIMITATION, INCLUDING ALL IMPLIED WARRANTIES OF MERCHANTABILITY, QUALITY CONTROL, OR FITNESS FOR A USAGE PARTICULAR. CATT LANDA SHALL NOT BE LIABLE FOR ANY DAMAGES CAUSED BY THE USE OF THIS SITE, INCLUDING BUT NOT EXCLUSIVELY, LOSS OF PROFITS, DIRECT, INDIRECT, PUNITIVE OR SECONDARY DAMAGES AND INTERESTS. THE FUNCTIONS INCORPORATED IN OR FORMING PART OF THE MATERIALS OF THIS SITE ARE NOT GUARANTEED AGAINST INTERRUPTION OR ERRORS IN OPERATION. ANY COSTS FOR ANY USE OF SERVICES, REPAIRS OR CORRECTIONS CAUSED BY THE USE OF THIS SITE ARE YOUR SOLE RESPONSIBILITY, AND NOT THAT OF CATT LANDA.
  3. The Site may provide links to other sites, however, these web sites are not controlled by CATT LANDA and we cannot be held responsible for the content of such web sites or for any losses you may suffer as a result. using these websites. You therefore waive any complaint or claim whatsoever against CATT LANDA regarding the inclusion of links to other websites and your use of such websites.
  4. Use of cookies : the Site only uses cookies that are essential for the online personalization and ordering service and the self-hosted audience measurement service. These cookies are mainly used for access to baskets and photos uploaded to the Website as well as for account management (registration, modification of personal information, connection, etc.). They are also used to protect the Site against misuse. The Site does not use any cookie requiring the collection of consent (cookies relating to advertising, social networks, etc.). For more information, we invite you to consult the CNIL website, in particular you will find information to prevent the installation of cookies on your computer at this address (the Site will be unusable if you have blocked all cookies): http://www.cnil.fr/vos-droits/vos-traces/les-cookies/conseils-aux-internautes/
  1. Jurisdiction
  1. These General Conditions are governed by French law.
  2. In the event of a dispute relating to the application of these General Conditions, their interpretation or, more generally, to the use of the Service between a professional and the CATT LANDA Company, the competent court will be the commercial court. of Grenoble.
  1. Company details

CATT LANDA

SASU with a share capital of 150 Euros.

SIREN number: 852 969 138 RCS GRENOBLE

SIRET number: 852 969 138 00019

VAT number: FR90 852969138

Head office :

350 Che du Pré Neuf - CDV 44436 - 38350 La Mure d'Isère - FRANCE

(not open to the public)

President: Mme LAMPLA Cathy.

Such. : 06 74 29 19 51

Mail: info@cattlandacollection.com

Legal notices

CATT LANDA SASU company with capital of 150 €

SIREN number: 852 969 138 RCS Grenoble

SIRET number: 852 969 138 00019

VAT NUMBER : FR90 852969138

APE code : 4649Z

The head office : 350 Che du Pré Neuf - CDV 44436 - 38350 La Mure d'Isère - FRANCE

Tel: : 06 74 29 19 51

Mail : info@cattlandacollection.com

Founder and CEO : Cathy Lampla

Site design / graphics : Cathy Lampla

Site hosting : Society OVH (click  HERE to know more).

Further information :

Secure online payment : No credit card information is stored or transmitted on the server of the cattlandacollection.com site

Visit statistics : This site uses Google Analytics to establish its attendance statistics (click  HERE to know more).

And freedom : We do not store any banking information of any kind with the exception of the bank details of our professional partners / no banking information passes through our site.

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